Refund Policy

AIO Template · Effective Date: May 4, 2021

This Refund Policy outlines the conditions under which refunds may be granted for digital products sold by AIO Growth Solutions LLC (“we”, “our”, “us”), operating under the brand AIO Template.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. General Information

We sell digital products (templates, themes, and related assets) which are intangible and delivered electronically.

Due to the nature of digital products, all sales are generally considered final once the product has been delivered or accessed.

However, we understand that exceptional situations may arise. This policy defines the specific conditions under which refunds may be granted.

2.1 Non-Delivery of Product

If you do not receive your purchased product due to technical issues (such as email delivery failure), you must contact us within 14 days of your purchase date.

We will first attempt to resolve the issue and ensure successful delivery
If the product cannot be delivered, a refund may be issued

If no claim is submitted within this timeframe, the product will be considered successfully delivered.

2.2 Major Defects

While we strive to ensure all products function as described, unexpected technical issues may occur.

A refund may be granted if:

The product contains a significant defect that prevents its core functionality
The issue is reproducible and clearly documented
We are unable to resolve the issue within a reasonable timeframe (typically 3–5 business days)

You may be required to provide sufficient information or temporary access (if applicable) to help diagnose the issue.

Failure to provide necessary information for troubleshooting may result in rejection of the refund request.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

You changed your mind after purchase
You lack the technical knowledge to use the product
The product does not meet subjective expectations
Compatibility issues with third-party tools, plugins, or platforms not specified as supported
You fail to provide necessary information for troubleshooting
The request is made after the allowed refund period

We strongly encourage reviewing product details carefully before purchasing.